Privacy Policy

Introduction

I am committed to protecting the privacy and security of my customers and website visitors. This policy explains how I collect, use, and safeguard your data when you visit my website or use my services. I only collect the minimum necessary data required to provide you with my bakes and a high-quality service.

Information I Collect

I receive, collect, and store any information you enter on my website or provide to me in any other way. This includes:

Personal Identification: Your name, email address, billing address, and phone number.
Transaction Data: Details about the products you have purchased and payment information (processed securely via Wix).
Interaction Data: Comments, feedback, product reviews, and recommendations.
Technical Data: I collect the Internet Protocol (IP) address used to connect your computer to the Internet. I may use software tools (via Wix.com) to measure and collect session information, including page response times, length of visits, and page interaction information.

How I Collect Data

I collect information with your knowledge and consent when you:

Complete a contact or enquiry form.
Conduct a transaction or place an order.
Sign up for a newsletter or promotional messages.
Interact with my website through cookies and monitoring tools provided by Wix.com.

Why I Collect This Information

I collect both personal and non-personal information for the following purposes:

To provide and operate my baking services;
To process your orders and provide customer assistance;
To contact you with service-related notices, order updates, or promotional messages (where you have opted in);
To create statistical data to help improve my website and services;
To comply with any applicable UK laws and regulations.

Storage & Security

My business is hosted on the Wix.com platform. Wix.com provides the online platform that allows me to sell my products and services to you. Your data may be stored through Wix.com’s data storage, databases, and general applications on secure servers behind a firewall.

Payment Security: All direct payment gateways offered by Wix.com and used by Alyssa’s Bakery adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. This ensures the secure handling of credit card information by my store and its service providers.

I retain your personal data only for as long as necessary to provide my services and to fulfill legal or tax obligations (such as keeping records of sales for HMRC).

How I Communicate With You

I may contact you regarding your order, to troubleshoot problems, resolve a dispute, collect fees, or send updates about Alyssa's Bakery. For these purposes, I may contact you via email, telephone, text message, or postal mail.

Your Rights

Under the UK GDPR, you have the right to:

Access the personal data I hold about you.
Request the correction of inaccurate data.
Request that your data be deleted (the "right to be forgotten").
Withdraw consent for marketing communications at any time.

If you would like to exercise any of these rights, or if you no longer want me to process your data, please contact me.

I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, I will notify you here that it has been updated.

Contact

If you have any questions regarding this policy or my privacy practices, please submit your enquiry via the contact form on my website.